Return products

Please fill in the form below to return the product purchased from us.

 

24-48 hours after completing the form, you will be contacted by a Cargus agent who will take over the product you want to return. You do not have to do anything other than pack the product very well so that it is not damaged during the transport recommended to be put in a box and in the box to be bubble wrap . Do not forget to include in the package a copy of the Tax Invoice and the Product Warranty in original.

 

 

The product that exceeded the legal term of 14 days link documentation;

According to the legislation in force, the return can be accepted only at the acquisition on the individual, if the products were purchased on the LEGAL PERSON, the return will NOT be accepted;  

 

"Emergency Ordinance No. 34/2014 on the legal regime of distance contracts.

Law nr. 51 from 21/01/2003 for the approval of Government Ordinance no. 130/2000 on the legal regime of distance contracts. " 

 

The product that is NOT in the state in which you received it, in the original non-detriorated packaging and with all the accessories / gifts with which it was delivered;

The product has been used (if the product has been used, the return can be accepted only on condition that the value of the interchangeable parts is stopped);

 

'In accordance with Article 9 para. (1), in relation to art. 16 lit. e) of the Emergency Ordinance 34/2014 on the rights of consumers in the framework of contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, the products that are used for the latter purposes, as well as for other purposes, in so far as the subsequent use of the product used may affect the health of the consumer, cannot be returned, for reasons of health protection and hygiene reasons, as long as they have been unsealed by the consumer."

 

Products that do NOT have labels intact, have seals broken or erased;

Products purchased from other stores;

Products unaccompanied by documents proving the purchase (invoice or fiscal receipt);

Products on which unauthorized interventions have been carried out, those representing traces of wear or excessive use, scratches, blows, chippings, mechanical, electrical shocks;

Products that lack accessories.

 

RETURN PROCEDURE FOR PRODUCTS

 

To return a product, follow the steps below:

 

Make sure that the product exactly meets the conditions listed above;

Fill in the online return form;

Wait for a Cargus representative to contact you to pick up the return;

The return is made with the initial labels intact, the warranty certificate in original (if it was issued by the manufacturer / distributor) and all the documents with which the product was delivered, the box intact.;

The packaging of the product to be done very well, to be packed in another box so as not to show traces of damage at the reception;

The product must be in the same condition in which it was delivered and accompanied by the accessories/gifts with which it was delivered.

 

- After receiving the package you will be contacted by a member of the team who will take care of the return of your product.

 - The reimbursement of the value of the product will be made within a maximum of 3-5 working days of receiving the return.

 

"Before filling in the form make sure that the product fits into the return policy and that the purchase was made on the INDIVIDUAL, otherwise the customer is obliged to pay the transport fees "round / return"

 

Thank you for your understanding! Barber Store Romania Team